E-commerce Club

What is E-commerce?

E-commerce (Electronic Commerce) refers to the buying and selling of goods or services over the internet. It involves online transactions where money and data are exchanged digitally between parties.

Key Features of E-commerce:

• Online storefronts – Websites or apps where products are displayed.

• Digital payments – Customers pay using credit/debit cards, UPI, digital wallets, or internet banking.

• Order fulfillment – Shipping and delivery handled by the seller or third-party logistics.

• Customer support – Online chat, email, or phone support to assist customers.

Types of E-commerce:

1. B2C (Business-to-Consumer):
   Selling products directly to consumers (e.g., Amazon, Flipkart).

2. B2B (Business-to-Business):
   Businesses selling to other businesses (e.g., Alibaba, IndiaMART).

3. C2C (Consumer-to-Consumer):
   Individuals selling to other individuals (e.g., OLX, eBay).

4. C2B (Consumer-to-Business):
   Individuals offer products or services to businesses (e.g., freelancers on platforms like Fiverr or Upwork).

Examples of E-commerce Platforms:

• Amazon

• Shopify

• eBay

• Flipkart

• Etsy

• BigCommerce

Benefits of E-commerce:

• Global reach – Sell products anywhere in the world.

• 24/7 availability – Customers can shop at any time.

• Lower operational costs – No need for a physical storefront.

• Data tracking – Analyze customer behavior to improve sales.

Challenges in E-commerce:

• High competition

• Shipping logistics

• Payment fraud

• Customer trust and service